A Note to Our Clients on COVID-19

In light of the evolution of COVID-19 (Coronavirus), our Maison is more than ever committed to playing its part to fight against the spread of the virus and minimizing the risk of transmission for our teams, clients and community. In line with the Centers for Disease Control and Prevention and local health authorities’ guidelines, select boutiques are open with modified services


BOUTIQUES

Select Cartier boutiques are pleased to open with modified services by phone and virtual consultations, by appointment only.

Open for Curbside Pickup Only

  • Chicago, IL – Michigan Avenue
  • Dallas, TX – Highland Park Village
  • Houston, TX – River Oaks District
  • Las Vegas, NV – City Center, The Shops at Crystals
  • Scottsdale, AZ – Scottsdale Fashion Square

Please note, that we are currently unable to receive visitors inside the boutique or accept new repairs or returns curbside. Visit our Boutique Finder here for temporary hours, set an appointment here or contact an Ambassador at 1-800-CARTIER.

 

CURBSIDE PICKUP

Select Cartier boutiques are offering curbside pickup for a contactless delivery option. Contact your Cartier Ambassador directly or at 1-800-CARTIER to place an order over the phone with the option to pickup curbside at select Cartier boutiques. Please note that this service is only available at select boutiques that are offering curbside pickup.

 

SAFETY MEASURES AT OUR BOUTIQUES

Cartier’s top priority is the safety and wellbeing of our valued visitors and teams. We are closely monitoring state and local authorities’ guidance and are implementing measures to promote a safe and healthy environment. These measures include limiting the total number of guests in each boutique, requiring protective face coverings, frequently washing hands/using hand sanitizer, and regularly disinfecting all high touch surfaces (including all creations presented to clients) and high traffic areas. We look forward to hosting you at our boutique.

 

IN SERVICE CREATIONS AT TEMPORARILY CLOSED BOUTIQUES

We deeply regret to inform our clients whose creations are currently being serviced at temporarily closed boutiques, that we will be delayed in making those items available for pickup. We hope to resume all services at our boutiques as soon as we are able to, following guidance from state and local authorities. In the interim, we encourage you to reach our Cartier Ambassadors online at www.muzfiles.com or at 1-800-CARTIER.

 

BOUTIQUE PICK UP

Our Boutique Pickup option at checkout on Cartier.com is currently available at boutiques that are open. Visit our Boutique Finder here for updated service hours. for updated service hours.

 

CARTIER.COM

Our website and Client Relations Team is available and ready to support you. Please continue to visit us online or call 1-800-CARTIER for assistance.

 

SHIPPING & DELIVERY

We continue to offer complimentary delivery for Standard Shipping. However, you may experience delays in your shipment. Overnight shipping is currently suspended. Please click here for more details.

 

GIFT WRAPPING

Our signature Cartier gift wrapping will be temporarily unavailable. We will be including our classic Cartier gift bag as an alternative option. Thank you for your understanding and we will resume our complimentary gift wrapping as soon as we can.

 

RETURNS & EXCHANGES: IN STORE PURCHASES

To ensure the health and safety of our teams, partners and clients, our return and exchange policy is updated as follows:

  • In-store: As select Cartier boutiques in the United States and Canada are temporarily closed, our in-store returns and exchanges are paused. Please be assured, as soon as we are able to reopen we will honor any returns/exchanges that fall within this timeframe. Please keep in mind, all items considered for return or exchange must fall within our normal guidelines.
  • Online: As of March 24th, our return and exchanges capabilities will be temporarily paused.
    If you purchased an item after this date, our standard 30 day return and exchange policy will apply from the date that returns are accepted again. In the meantime, please hold onto your creation and note that to be eligible for return or exchange, your item must fall within our normal guidelines. We hope to be able to resume this process very soon and invite you to check this page for updates.

We will communicate on this page when the standard return and exchange policy is reinstated or updated.

In the meantime, please hold onto your creation and note that to be eligible for return or exchange, your item must meet Cartier’s

Return & exchange guidelines:

  • Must be in perfect, unworn condition;
  • Cannot be personalized in anyway;
  • Should be returned with any accompanying packaging, GIA certificates, etc.
  • The appropriate sales receipt should be presented with the merchandise
  • There will be no exceptions or accommodations to the above.

Please contact a Cartier Ambassador should you have any questions.

 

REPAIRS & PRODUCT MAINTENANCE

  • Watches & Accessories: Our workshops in the United States and Canada, that service watches and accessories remain open. To submit your Cartier creation for repair, you may ship your item directly to our workshop at the address below, including your name and contact details within the parcel.

    Richemont Technical Center, 15100 Trinity Blvd, Ste 300, Fort Worth, TX 76155
    Service Center Canada, 4610 Eastgate Parkway, Unit 1, Mississauga, ON L4W 3W6 Canada

  • Jewelry: At this time our Jewelry Workshop is temporarily closed and not accepting items for repairs and maintenance.

 

FOR MORE INFORMATION

Contact us at 1-800-CARTIER, via email at [email protected] or via Chat on Cartier.com.